Kingfisher cabin

Black Woodpecker Cabin

Owl Cabin

 Choroy Cabi

Requirements

– To reserve, guests must provide a 50% down payment of the total value of their stay through a deposit to our bank account. The Bank details are provided in an email with their purchase voucher once guests have applied for stay in our webpage, guarantying to guests that they have secured their reservation with the pre-deposit/payment.
– Reservations are only applicable for guests who are staying for a minimum of four nights in high season, or one night in low season. Exceptions apply for weekends added to national holidays, where the minimum number of nights to stay is increased to compensate. 

Reservation policies

– Within 72 hours previous the date of arrival of a guest, cancellations will not be refunded.
– If a guest cancels between 4-60 days previous their date of arrival, guests must pay 50% of the total stay (should a guest have paid the totality, 50% will be refunded).

PET POLICY

We know that animals are family, and we believe their presence should not be incompatible with the chance for guests to enjoy their vacations. For this reason, Cabañas Pewma Futrono Ltda. extends its invitation to our guests’ pets.
To ensure that both guests and pets can enjoy their stay, the following policies must be followed within our premises:

– Cabañas Pewma Futrono only allows one pet per eligible bedroom, as long as guests have consulted prior to their arrival regarding their pet. Only small breed pets are allowed.
– The stay for a pet has a cost of 8,000 Chilean pesos (VAT included), as long as guests have accepted our PET POLICY during their reservation and payment process.
– We request that pet owners respect the coexistence with our other guests by following these rules:

–While entering and exiting the cabins, the pet must be held with a leash, or be held in the owner’s arms or pet carrier.
–Pets cannot be in the hotel’s public zones (reception, sauna, Hot tub).
–Guests must never leave the premises whilst leaving their pets alone in the cabin.
–Please do not allow your pet to get on top of the beds, sofas, armchairs, etc. If this is natural behaviour for guests and pets in their home, we request guests to please refrain from doing so in our cabins to protect the furniture and textiles. If you wish to clean your pet’s paws after a walk, please do not use the hotel towels, we provide special towels for that purpose.
–Guests are responsible for cleaning up after their pets.
–Pets must count with relevant medical certifications that ensure pet’s vaccines are up to date. It is recommendable for guests to purchase an insurance for their pets prior to travel.
–Guests are responsible for any damages caused by themselves or their pets (if damages happen due to cleaning services, guests will not be held accountable). These damages can incur additional charges to guests, which include (but are not limited to) damage to furniture, damage caused by disorder, damages caused by hygiene related issues.
–If another guest presents a complaint regarding barking, noises, or a guest’s pet behaviour, GUEST MUST remove pet from the premises.
ADVICE: A well trained dog is a great traveling partner, but as much as one trusts their pet, please take into consideration that new environments can cause pets to react differently than normal. Please do not forget to bring:
o A cloth/towel, or pet bed, for the pet to sleep in the room. Having pets smell a familiar scent will help ease them in their new environment.
o Food and feeding bowls (for food and water) for your pet. It might be difficult to find similar foods to what your pet likes during long trips.
oSmall bags to clean up after your pet.
o Pet ID. It is recommended to bring an ID of your pet in your phone in case pet runs away or gets lost.
o Collar and leash.
oIf your animal has the behaviour of climbing on the bed, sofa, etc, please bring a cloth to protect the furniture from dirt and hair.
– Upon arrival:
o Before entering the cabins, it is recommended for guests to walk their pets to ensure they do their daily needs. New environments might provide ‘accidents’ from pets.
o Dogs love to mark their territory. Please ensure that your pet does not do it in the entrance of the hotel or within the rooms. It will not help guests to have an enjoyable stay.
o Groom your pet. Please do not use towels or the shower to clean and/or groom your pet. If guests need to groom their pets, please ask us for special towels in Administration.
o In the event that a guest’s stay coincides with another guest that might have a phobia, allergy, or fear of pets, please do within every mean to ensure that the pet does not make it difficult for the other guests.